My incoming deposit is missing, how can I track it?

If you're waiting for an incoming deposit and it has been more than three days since it was sent, feel free to contact us at support@bluexpay.com.

Please include the following information:

1. The date the deposit was sent.
2. The Payment Remittance/Advice or an MT103.
3. The Global Account details that it was sent to.

By providing this information, we can better find your deposit and credit your BlueX Pay account.